Remote (North America) | Full-Time |
Our client is a fast-growing, venture-backed life sciences company at the cutting edge of proteomics and AI-enabled data platforms.
We are looking for a Head of Customer Success to lead and scale a multidisciplinary team that ensures researchers not only receive data - but extract true scientific insight from it. This is a strategic, customer-facing leadership role embedded at the heart of the company’s growth.
You'll bridge science, product, and commercial operations to ensure customers experience real impact from their work, whether that’s designing studies, interpreting proteomic data, or integrating insights into drug discovery and translational research.
In this role, you will:
Lead and grow a high-performing Customer Success team delivering scientific, high-touch support. Design and optimize operations, systems, and playbooks to enable rapid scaling without compromising service. Champion customer success by working directly with researchers to support study design and data interpretation. Drive cross-functional alignment across Product, Sales, and R&D using field insights. Act as the customer voice at the leadership level to shape commercial and product strategies.
You might be a great fit if you:
- Have 10+ years of experience in customer success, technical/scientific support, or TAM roles in life sciences.
- Bring a strong understanding of biology (especially proteomics, drug discovery, or biomarker development).
- Thrive in fast-paced, ambiguous environments with a “roll up your sleeves” mindset.
- Have led high-performing teams and scaled operations through systems, tools, and metrics.
- Can fluidly speak the language of scientists while connecting it to commercial goals.
Ideal candidates are:
- Inspiring people leaders and excellent communicators.
- Strategists who can execute.
- Customer-obsessed scientists or science-literate operators.
- Passionate about unlocking the power of data to advance human health.
