Travel: Significant regional and national travel
Employment Type: Full-time, permanent
The Role
We are working with a growing life science instrumentation company that designs and manufactures complex laboratory systems used by research and industry customers. As part of continued expansion across the Americas, the company is hiring a Field Service Engineer (FSE) to support customers in North America.
This role is ideal for a hands-on engineer who enjoys solving technical problems in the field, working directly with customers, and owning service outcomes end-to-end.
Key Responsibilities
- Install, maintain, and service complex laboratory instrumentation at customer sites
- Diagnose and resolve hardware, electro-mechanical, fluidic, and software-related issues
- Perform preventative maintenance, calibrations, upgrades, and system validations
- Act as the primary technical contact for customers during service visits
- Document service activities, troubleshooting steps, and resolutions using internal service systems
- Collaborate with engineering and technical teams to escalate and resolve complex issues
- Provide feedback from the field to support continuous product and service improvements
- Travel frequently within North America as required by customer demand
- Experience as a Field Service Engineer, Service Engineer, or equivalent role supporting laboratory or life science instrumentation
- Strong hands-on troubleshooting skills across electro-mechanical systems and software interfaces
- Ability to work independently in the field while managing multiple service priorities
- Strong communication skills and professionalism when working with scientific and technical customers
- Comfort with service documentation, reporting tools, and remote collaboration
- Willingness and ability to travel extensively within North America, particularly the East Coast
- Valid work authorization and ability to travel freely within the region
- Experience supporting complex analytical, diagnostic, or research instrumentation
- Exposure to regulated or semi-regulated laboratory environments
- Experience working with globally distributed teams
- A highly autonomous field-based role with real ownership
- Exposure to technically complex laboratory systems
- Opportunity to grow with a scaling instrumentation company
- Collaborative and technically driven culture
- Competitive compensation and benefits
If you are a Field Service Engineer with experience supporting complex laboratory instrumentation and enjoy working directly with customers, we invite you to apply via Symbiotica website or reach out directly to Amanda Petersen via apetersen@symbioti.ca to learn more.
